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Insurance and Financial Services Position - State Farm Team Member Charlotte, NC

Insurance and Financial Services Position - State Farm Team Member

Full Time • Charlotte, NC
Benefits:
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Free food & snacks
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Wellness resources
 
ROLE DESCRIPTION:

As an Insurance and Financial Services Team Member at Daniela Melendez State Farm, you will play a crucial role in supporting the agency’s mission to provide exceptional insurance and financial products tailored to our clients’ needs. You will serve as a trusted resource for customers, helping them understand their options and guiding them through the process of selecting appropriate coverage and financial solutions. This position requires strong interpersonal skills, attention to detail, and a commitment to delivering outstanding customer service.

Key Responsibilities:

  • Client Service & Support:

    • Greet and assist clients in a professional and friendly manner.
    • Respond promptly to client inquiries via phone, email, and in-person.
    • Schedule appointments and follow up with clients to ensure their needs are met.
  • Insurance & Financial Product Knowledge:

    • Maintain up-to-date knowledge of State Farm insurance products, including auto, home, life, health, and commercial insurance.
    • Understand financial services offerings such as retirement planning, annuities, and mutual funds.
    • Assist clients in identifying suitable insurance and financial products based on their goals and circumstances.
  • Policy Processing & Administration:

    • Prepare and process insurance applications, endorsements, renewals, and claims documentation accurately and timely.
    • Maintain client records and update policy information using State Farm systems.
    • Coordinate with underwriters, claims adjusters, and other internal departments as necessary.
  • Sales Support & Growth:

    • Support the agency’s sales goals by identifying opportunities to cross-sell and up-sell products.
    • Assist with marketing activities, including community outreach and client appreciation events.
    • Help generate and qualify leads through referrals and networking efforts.
  • Compliance & Confidentiality:

    • Adhere to all State Farm policies, procedures, and regulatory requirements.
    • Maintain the confidentiality and security of sensitive client information.
Qualifications:

  • Strong communication and interpersonal skills.
  • Detail-oriented with strong organizational skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficient in Microsoft Office Suite and comfortable learning agency management software.
  • Ability to obtain necessary State insurance licenses within a specified time frame.
Preferred Attributes:

  • Enthusiastic team player with a positive attitude.
  • Strong problem-solving skills and ability to think critically.
  • Commitment to continuous learning and professional development.
  • Bilingual skills (specify language if relevant) a plus.
What We Offer:

  • Competitive hourly pay and commission.
  • Training and development opportunities.
  • Supportive team environment with leadership committed to your success.
  • Opportunity to make a meaningful impact on clients’ financial security and well-being.
Compensation: $18.00 - $22.00 per hour




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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